Privacy Policy
Effective Date: October 4, 2024
Prism Carbon Solutions ("Prism," "we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website (www.prism.lc) and use our services. It also explains your rights in relation to your personal data and how to contact us if you have any concerns.
1. Information We Collect
We collect various types of information to provide and improve our services to you. This includes:
1.1. Personal Information You Provide
When you register for an account, contact us, or use our services, we may collect the following personal information directly from you:
- Name: Full name (first and last)
- Email address: For communication and account registration
- Phone number: (Optional) For account verification and customer support
- Business information: If you are using the services on behalf of a company, we may collect your company name, registration details, and job title.
- Payment information: If you engage in financial transactions, we may collect credit card or banking information.
1.2. Information Collected Automatically
We may collect certain information automatically when you visit our website or use our services:
- IP address: To understand geographic trends and for security monitoring.
- Browser type and version: For compatibility purposes and improving user experience.
- Device information: Information about the device you are using, such as type, operating system, and unique device identifiers.
- Cookies and tracking technologies: We use cookies to remember your preferences, track user activity on our website, and deliver relevant advertisements. You can control cookie preferences via your browser settings.
1.3. Information from Third Parties
We may receive information about you from third-party sources, such as:
- Business partners: If you use our services through one of our partners.
- Payment processors: Information related to payment transactions.
2. How We Use Your Information
Prism Carbon Solutions uses the personal data we collect for the following purposes:
2.1. Providing Our Services
- To manage your account, process transactions, and provide the services you request, such as carbon credit certification, verification, or trading.
2.2. Communication
- To send you important information regarding your account, including notifications, updates, and administrative messages.
- To respond to your inquiries, provide customer support, and address technical issues.
2.3. Improving Our Services
- To analyze and improve the functionality of our website, services, and customer interactions.
- To conduct research and analysis on user behavior, service demand, and product development.
2.4. Marketing and Promotions
- With your consent, we may send you promotional materials about new services, features, or offers. You can opt out of marketing communications at any time by using the "unsubscribe" link provided in emails or by contacting us directly.
2.5. Legal and Regulatory Compliance
- To comply with applicable legal and regulatory obligations, such as anti-money laundering (AML) and anti-fraud requirements, especially in the carbon trading industry.
- To respond to legal requests and prevent illegal activities, fraud, and abuse of our services.
3. How We Share Your Information
We will not share your personal information with third parties except in the following circumstances:
3.1. Service Providers
We may share your information with trusted third-party service providers who perform services on our behalf, including:
- Payment processors for handling transactions.
- Data hosting and storage providers to securely store your information.
- Analytics services for monitoring website performance and user behavior.
These service providers are required to protect your data and are not allowed to use your information for purposes other than providing services to Prism.
3.2. Legal Compliance
We may share your information when required by law, such as:
- To comply with a legal obligation or governmental request.
- To protect our rights, property, or the safety of our users or the public.
- In the event of a legal dispute or to prevent fraud and other illegal activities.
3.3. Business Transfers
If Prism is involved in a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred as part of that transaction. We will notify you of any such transfer and any new privacy policies that may apply.
4. Data Retention
We will retain your personal data for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. This means we may retain your information for:
- As long as you maintain an active account with us.
- A reasonable period following the closure of your account to comply with legal obligations or resolve disputes.
When personal data is no longer needed for the purposes stated, it will be securely deleted or anonymized.
5. Data Security
Prism Carbon Solutions is committed to protecting your personal data. We use a variety of security technologies and procedures to help safeguard your information from unauthorized access, use, or disclosure. These include:
- Encryption of sensitive data during transmission.
- Secure storage of personal information using up-to-date technology.
- Access controls to ensure that only authorized personnel have access to your data.
However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Data Rights
Depending on your jurisdiction, you may have certain rights concerning your personal data, including:
6.1. Access and Correction
You have the right to access the personal data we hold about you. If any of your information is inaccurate, incomplete, or out of date, you may request that it be corrected.
6.2. Data Portability
In some cases, you may request that we provide a copy of your personal data in a structured, commonly used, and machine-readable format for transmission to another service provider.
6.3. Erasure
You may request the deletion of your personal data, subject to certain legal obligations (such as compliance with financial regulations).
6.4. Restriction of Processing
You may request the restriction of the processing of your data in certain circumstances, such as if you contest the accuracy of the data.
6.5. Withdraw Consent
If you have provided consent for processing, you can withdraw your consent at any time by contacting us. This will not affect the lawfulness of any data processing conducted before your withdrawal.
6.6. Objection to Processing
You have the right to object to the processing of your personal data where we are processing it based on legitimate interests.
7. International Data Transfers
Prism Carbon Solutions is based in the United Arab Emirates (UAE), but we may process your data in other countries where our service providers are located. By using our services, you agree that your information may be transferred to, and stored in, countries outside of your own, including countries that may have different data protection rules than your jurisdiction.
If we transfer personal data from the European Economic Area (EEA) to countries outside the EEA, we will ensure adequate protection measures are in place, such as standard contractual clauses approved by the European Commission.
8. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your user experience and to collect information about how you use our website. You can control the use of cookies through your browser settings. For more information, please review our Cookie Policy.
Types of Cookies Used:
- Essential cookies: Required for the website to function properly.
- Analytics cookies: Help us understand how users interact with our website.
- Marketing cookies: Used to deliver personalized ads.
9. Third-Party Links
Our website may contain links to third-party websites. Prism is not responsible for the privacy practices or the content of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child under 18, we will take steps to delete that information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in response to legal, technical, or business developments. Any changes to the policy will be posted on this page with the updated effective date. We encourage you to review this policy periodically for the latest information on our privacy practices.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
- Email: privacy@prism.lc
- Address: Prism Carbon Solutions, Compass Coworking Center Ras Al Khaimah, UAE
- Phone: +965-5142-9594